Player Wellbeing

Responsible Gaming at agt99

At agt99, we believe that gambling should always be a source of entertainment — never stress, financial strain, or personal harm. Our Responsible Gaming framework gives every player in Bangladesh access to practical tools, clear guidance, and dedicated support to keep their gaming experience safe, balanced, and fully under their own control.

21+ Only Minimum age enforced
24/7 Support Dedicated help team
6 Tools Player protection controls
Self-Exclusion Instantly available
Protection Tools

Your Player Protection Toolkit

agt99 provides six built-in responsible gaming tools that every registered player can access directly from their account settings at any time. No waiting period, no forms to mail — activate any control instantly.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit into your agt99 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising one requires a 48-hour cooling-off period to protect you from impulsive decisions.

Loss Limits

Define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. When your net losses reach that threshold, further wagering is paused for the remainder of the period. This tool helps you protect your bankroll and prevents a single bad session from escalating into a larger problem.

Session Time Limits

Choose how long a single gaming session can last — from 30 minutes up to several hours. When the session timer expires, you will receive a clear on-screen notification and be logged out automatically. Regular breaks are one of the most effective habits for keeping gaming enjoyable and under control.

Time-Out (Cool-Down)

Need a short break from gambling without closing your account permanently? The agt99 time-out feature lets you suspend your account for a defined period — 24 hours, 3 days, 7 days, or up to 30 days. During a time-out your account is inaccessible for play and deposits, but your balance and history are preserved safely.

Self-Exclusion

If you feel that gambling is negatively affecting your life, self-exclusion allows you to close your agt99 account for a minimum of six months or permanently. Once activated, self-exclusion cannot be reversed during the chosen period. Contact our support team at [email protected] to initiate this process. We will action your request within 24 hours.

Reality Check Reminders

Enable periodic pop-up reminders that display how long you have been playing in the current session and your net result for that session. Reality checks are displayed at intervals you choose — every 15, 30, or 60 minutes. They provide a clear, factual snapshot of your gaming activity so you can make informed decisions about continuing or stopping.

Age Restriction

Strictly 21 and Above

agt99 enforces a strict minimum age policy. No person under the age of 21 years is permitted to register, deposit, or participate in any game or betting activity on the platform. This is non-negotiable and is enforced through mandatory identity verification during the account registration process.

21+

Proof of Age Is Required

All players must submit a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID) or passport — confirming they are 21 years of age or older before any withdrawal can be processed. Accounts found to belong to underage individuals will be suspended immediately and balances returned minus any bonuses claimed.

How to Protect Minors at Home

1
Use Device Parental Controls

Enable the parental control features built into your smartphone, tablet, or computer to restrict access to gambling websites when your device is shared with minors.

2
Never Share Your Login Credentials

Keep your agt99 username and password strictly private. Do not allow younger family members access to the device or browser profile where you remain logged in.

3
Use Web Filtering Software

Third-party filtering applications can block gambling-category websites across all browsers on a shared device, providing an additional layer of protection for your household.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. agt99 encourages every player to periodically reflect on their gambling habits. The warning signs below are widely recognised indicators that gambling may be becoming harmful.

If you recognise several of these signs in your own behaviour — or in someone close to you — please reach out to our support team or use the self-exclusion tool immediately. Seeking help early makes a significant difference.

Chasing Losses Placing more bets than planned in an attempt to recover money that has already been lost in the same session or on previous days.
Gambling with Essential Money Using funds that are needed for rent, food, bills, or family expenses to fund gambling activity on agt99 or any other platform.
Hiding Gambling Activity Concealing the extent of gambling from family members, friends, or colleagues, or feeling shame or guilt about the amount of time or money spent.
Unable to Stop or Cut Back Repeatedly trying to reduce gambling time or spending but finding it difficult or impossible to do so despite a genuine intention to change.
Neglecting Daily Life Missing work, study, family commitments, or social events because of time spent gambling, or feeling preoccupied with gambling when doing other activities.
Gambling to Manage Emotions Using gambling as a way to cope with stress, anxiety, boredom, or sadness — rather than as a purely recreational activity enjoyed in a positive state of mind.
Self-Assessment

Ask Yourself These Questions

Honest self-assessment is one of the most powerful responsible gaming tools available. Run through the questions below honestly and privately. If you answer "yes" to three or more, we strongly encourage you to use one of the agt99 player protection tools or contact our support team for guidance.

Remember: seeking help is a sign of strength, not weakness. Our support team at agt99 handles all responsible gaming enquiries with complete confidentiality and without judgment.

Responsible Gaming Self-Assessment

1
Have you ever spent more time or money on gambling than you originally planned when you started the session?
2
Have you borrowed money, sold possessions, or gone without necessities in order to fund your gambling activity?
3
Have you felt restless, irritable, or anxious when attempting to cut down or stop gambling?
4
Have you ever returned to gambling the day after a loss in order to try to win back what you lost?
5
Have you ever lied to family members or others about the amount of time or money you spend on gambling?
6
Has gambling caused significant problems in your personal relationships, work performance, or financial situation?
7
Do you find yourself thinking about gambling — planning the next session, replaying past outcomes — when you are doing other things?
8
Have you ever gambled as a way to escape from personal problems, feelings of depression, or everyday stress?
Get Help

How to Access Support at agt99

If you believe your gambling is becoming a problem, or if you simply want to put stronger safeguards in place as a precaution, follow the steps below. Our team is available around the clock and will treat your enquiry with the utmost care and confidentiality.

Steps to Take Right Now

1
Log In and Visit Account Settings

Navigate to the Responsible Gaming section within your agt99 account dashboard. All six protection tools — deposit limits, loss limits, session timers, time-out, self-exclusion, and reality check reminders — are available there with immediate effect.

2
Contact Our Support Team Directly

If you prefer to speak with a team member rather than navigating settings yourself, contact us directly at [email protected]. State that you are requesting responsible gaming assistance and a dedicated team member will guide you through the available options. Note that this email address is plain text only and is not a clickable link.

3
Request Immediate Self-Exclusion

If you need your account suspended right away, our support team can action a self-exclusion request within 24 hours of receiving your email. During the processing period, we recommend using the time-out feature to pause your account instantly while the full exclusion is being applied.

4
Seek Additional External Support

agt99 encourages players who are experiencing gambling-related difficulties to also seek support from professional counselling services in Bangladesh. Talking to a trusted family member, friend, or healthcare professional alongside using our platform tools can make a meaningful positive difference to your overall wellbeing.

Play Smart, Play Safe with agt99

Responsible gaming is the foundation of everything agt99 does. Explore our games with the confidence that our full suite of player protection tools is always available to keep you in control.

View FAQ Manage My Account Explore agt99 Casino
21+  agt99 is for adults aged 21 and above only. Play responsibly.  |  SSL Secured  |  Fair Play Certified